Question 1

HOW DO I PLACE AN ORDER?

Accepted Answer

Click on the "BUY NOW" button found below the product page and you will be referred to our online store. Select the items you would like to purchase and add them into your cart, then proceed to checkout.

Question 2

WHAT CURRENCY ARE THE PRICES IN?

Accepted Answer

All prices are in SGD (Singapore Dollars). Please refer to the currency exchange rate for an estimation.

Question 3

DO YOU SHIP WORLDWIDE?

Accepted Answer

Yes, we do. However, shipping fee may vary depending on which country and the weight of the product. If you would like an estimation of the shipping fee, feel free to contact us!

Question 4

WHAT PAYMENT METHODS DO YOU ACCEPT?

Accepted Answer

We accept bank transfer (POSB/DBS or OCBC), PayLah!, PayNow in SGD/USD and Paypal for international orders.

Question 5

WHAT IS YOUR RETURN POLICY?

Accepted Answer

You may refer to our "Store Policies" page for our Return and Refund Policy.You will be able to find out more answers to your questions such as the waiting time for the shipping process, shipping information and more!

Question 6

I HAVE NOT RECEIVED MY ORDER(S)?

Accepted Answer

If you have opt for Standard Postage, lost packages may occur and we are NOT responsible for any lost standard package since there are no tracking number available.

We highly recommend Registered Postage or Ninja Van courier. Tracking number will be given with these options.

At times, packages may be damaged during the shipping process. Thus, Singpost will repackage it and takes a longer time to ship to you.
 
We appreciate your patience!

Question 7

HOW LONG WILL I RECEIVE MY ORDER(S)?

Accepted Answer

We will ship out your order within 1-3 day(s) once payment is received.
 
Custom orders may take a longer time (3-5 days).
LOCAL
 
Standard: 3-7 Working Days
Registered: 2-5 Working Days
Ninja Van: 1-3 Working Days
 
OVERSEAS
 
Standard: 4-12 Working Days
Registered: 4-12 Working Days
 
*Please be prepared for 1-2 week(s) of delays!

Question 8

HOW DO I MAKE PAYLAH / PAYNOW PAYMENT?

Accepted Answer

1. Click on PayNow / PayLah option for your payment. 
2. Open you PayNow / PayLah app.
3. Tap on "Scan" to scan the QR code displayed.
4. Enter the total amount and tap "Send".
5. Enter your full name

FAQs